Submetering for CRE
"They increase our profitability and reduce our energy consumption. And they always go above and beyond, which really helps with our workload."
Recover more in utility costs and operate more efficiently with accurate submetering, billing, and plant monitoring services
Trusted by our customers
Get accurate submeter and billing data prepared by experts with 45 years in operations
With a heritage spanning over four decades, utiliVisor brings unparalleled experience and expertise to the table. Our longevity in the industry is a testament to our relentless pursuit of innovation and our commitment to providing top-notch services to commercial real estate owners and operators.
Why utiliVisor?
Keep your existing meter setup
Bill for all utilities accurately and on time
Export easily to other software (e.g., Yardi, MRI)
Outsource questions to experts
Because not all submetering services are alike (it's not even close)
utiliVisor is the only service-first submetering company with four decades of experience in building operations. Headquartered in New York City, our Operations Center is powered by experts in energy engineering, metering & controls software, meter reading & servicing, and tenant lease contracts & billing.
Thanks to our expertise, our clients typically save up to 20% on operations without added capital expenditure.
Understand the utiliVisor difference
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Increase NOI & decrease complaints
In-depth skepticism and analysis
Most billing services treat building data like gospel. That attitude will cost you.
Because we're operations specialists, we don't trust – we verify. We regularly trend all your data and alert you to issues before the bills are generated. (And if we spot an equipment problem, we'll work with the manufacturer on your behalf to get it addressed.)
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Industry-focused tools
Software from operations experts
Most submetering companies are really software companies, with no real operations expertise. We're a submetering company that also has great software.
Our software was written by a controls expert with decades of industry expertise, so it was built to manage the nuances and full complexity of building data.
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Real answers, real fast
Committed customer support
At utiliVisor, insight is our primary offering. Located in New York City, our Operations Center is unique in the industry and is staffed by energy and operations engineers, meter specialists, and billing analysts.
Whether you have a question about your meters, building data, BMS, commercial lease agreements, rate tariffs, multipliers, etc., we have experts who can give you clear answers about your specific situation.
Flexible by design
Scalable services
Whether your property has digital submeters, old dial meters, or a mix of both, utiliVisor makes it easy to collect and review your meter data with a system that scales to your needs.
Plus, every utiliVisor customer gets the same exceptional billing services and access to our Operations Center experts, no matter what type of meter setup you have.
Integrations
Vendor-agnostic
Every building's operational system is one-of-a-kind, with equipment from multiple vendors and eras. Our system integrates with all major manufacturers, so you don't have to change your setup unless you want to.
Comprehensive platform
One solution for all utilities
Utilities we cover:
- VRF/VRV
- gas
- electricity
- steam
- BTU
- domestic water (hot & cold)
- HVAC (hot & cold)
Real-World Success Stories
We've really enjoyed working with utiliVisor. It's been a super easy process and they were able to speak to us in layman's terms to make it easy for us to understand the complexity of these billings and calculations.
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Another big piece [about submetering] is on our accounting side, because we have our own internal accounting. These bills need to go out every month to tenants, and utilivisor has made that a streamlined process. It gets loaded into accounting, and they take the data and send it out as our invoice, which has really reduced our internal need to manage that data.
utiliVisor provides a service that's above and beyond what we've been accustomed to. It was an easy choice.
We [used to] punch in numbers and expect it to generate a bill-back number at the end of the spreadsheet, but everything in between was a little bit beyond our technical experience and knowledge. The calculations were so complicated and all tied to each other throughout the spreadsheet, that it was very difficult to... if there was an error or if a tenant number at the end of the spreadsheet didn't make sense – the prior numbers – it wasn't easy for us to back into how we got to that error.
They're coming in soon to make sure that the meters are metering what they're supposed to do and they're accurate. And we share that with the tenant. And that gives them their confidence that their invoices will be correct.
You can go low and just hire a meter reader to come in and read the meters. But you need a program - one with software and people that can look at the data before they send it to you. You need someone to let you know if things are out of line - that a space should be using more or less of a utility. utiliVisor gives us monthly information that we can use to capture utility costs, before it becomes a common area or a lost cause rate to the owner. Properties need to be profitable. That’s my goal as a manager. I have to protect my owners’ assets. And money is the number one asset. Anytime I can, I prevent them from losing money or paying money by allocating costs to where they belong.
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It's a lot less burdensome, I'd say. You can just pick up the phone and somebody has quick answers for you and helps do the deep dive, which supports the team locally and really helps with the workload.
See what's included in each billing package:
Got a question? We want to know about it.
Every utiliVisor customer is supported by a dedicated billing analyst as well as operations engineers, meter reading experts, and meter technicians, so you can get quick, understandable answers to any submetering or billing question.
Tenants complain – loudly – when they think they've been overcharged. We verify all meter readings, including with photo documentation where appropriate. Then we analyze your readings against historical norms to uncover anomalies. We also include tenant lease terms in our billing processes so that each tenant is billed the correct amount.
Every billing package is summarized in a monthly cover letter, where your analyst will discuss any unusual findings or exceptions, such as changes to the billing period, utility rate changes, data explained by unusual weather, or faulty meters.
See all the building utility consumption information in one place in your monthly recap report, so you know immediately if tenant behavior has changed.
Get a cost breakdown by square foot for each tenant every month, so you can compare tenant behavior and easily spot anomalies.
For example, your watts per square foot report shows where electricity consumption is the highest and the lowest – to help you identify behavior patterns and spot efficiency opportunities.
Nulls, zeroes, repeats, and MIAs – meters and data communication networks fail all the time. Our engineers analyze the data available and provide mathematically sound values to fill gaps or rectify flawed data.
We work with all major meter brands and accounting/ESG platforms, so you can always import your data into other analytical programs.
Featured submetering projects
Monthly metering & billing services for 193 electric, gas, domestic cold & hot water, and HVAC cold & hot meters in an iconic century-old railroad terminal. Broken, missing, and continuously-zero meters contributed to low cost recovery.
Monitoring of tenant electric & HVAC plant operations resulted in identified savings of >$2.7 million. Added non-proprietary submetering to streamline billing of 588 meters.
Identified inaccuracies in both residential unit metering & multi stakeholder cost allocations. Implemented non-proprietary system for streamlined billing.
Manually read residential proprietary/aged meters & identified inaccuracies with high-revenue recovery opportunities.